Last updated: August 2025
Thank you for shopping at Protupharma. We aim to ensure your satisfaction with every purchase. If you're not entirely satisfied, we're here to help.
1. Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return:
The product must be unused, unopened, and in the same condition you received it.
It must be in its original packaging.
Proof of purchase is required.
Please do not send your purchase back to the manufacturer.
2. Non-Returnable Items
Due to the nature of our products, all items sold are non-returnable and non-refundable once opened, unless they arrive damaged or defective.
This includes (but is not limited to):
Dietary supplements
Functional food products
3. Refunds (if applicable)
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
4. Late or Missing Refunds
If you haven’t received a refund:
Recheck your bank account.
Contact your credit card provider (it may take time before the refund appears).
Then contact your bank.
If you’ve done all of the above and still haven’t received your refund, please contact us at:
[email protected]
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with proof and description of the damage.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (if eligible). Once the returned item is received, a gift certificate will be emailed to you.
7. Shipping Returns
To return a product (if eligible), please ship it to:
Protupharma, Cairo, Egypt
You will be responsible for your own shipping costs for returning the item. Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
8. Need help?
9. Company Details
Legal Name: PROTUⓇ PHARMACEUTICAL
Headquarters: Cairo, Egypt
Business Type: Private-L.L.C, Egyptian-owned company
Industry: Nutraceuticals / Functional Food Supplements
Founded: September 2021