Last updated: August 2025
Thank you for shopping at Protupharma. We aim to ensure your satisfaction with every purchase. If you're not entirely satisfied, we're here to help.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive another notification once your order has been shipped.
2. Shipping Methods & Carriers
We work with trusted local couriers to ensure fast and reliable delivery across Egypt. Shipping methods may vary depending on your location and order size.
3. Delivery Time Estimates
Shipping across all governorates in Egypt
Cairo & Giza: 1–2 business days
- Other governorates: 2–4 business days
Please note that these estimates are subject to variation and may differ depending on your exact location, courier availability, or public holidays.
4. Shipping Fees
Shipping costs are calculated based on your delivery location and the weight of your order.
Final shipping fees will be displayed at checkout.
We occasionally offer free shipping promotions during selected campaigns or on minimum order thresholds.
5. Shipping Carriers
We partner with trusted local courier companies to ensure fast, safe, and reliable delivery.
Once your order is shipped, you’ll receive tracking information via SMS or email to monitor your shipment in real time.
6. Payment Methods
We offer the following secure payment options:
Cash on Delivery (COD):
Pay in cash when your order is delivered. A small COD handling fee may apply depending on the courier.Online Payment:
Pay securely using credit/debit cards through our encrypted payment gateway at checkout. All transactions are protected by industry-standard security protocols.
7. Delivery Delays or Issues
In the case of delivery delays, damaged packages, or undelivered shipments, kindly contact our support team.
We’ll work directly with our shipping partners to resolve the issue promptly and ensure your satisfaction.
8. Failed Delivery Attempts
If the courier is unable to reach you after multiple delivery attempts, your order may be returned to our warehouse.
In such cases, reshipping charges may apply.
9. Contact Information
10. Company Details
Legal Name: PROTUⓇ PHARMACEUTICAL
Headquarters: Cairo, Egypt
Business Type: Private-L.L.C, Egyptian-owned company
Industry: Nutraceuticals / Functional Food Supplements
Founded: September 2021